Real growth strategy from a startup CMO: The frameworks, interviews, & honest insights that 100k+ founders and operators actually use. The weekly newsletter by Lillian Pierson that cuts through the noise and gets straight to what works.
Hey Reader, Last week, about halfway through my call with Joel Horwitz (founder of Synter - an agent platform for paid media), he told me about a founder who had launched one LinkedIn campaign with an agent and was happy with how it came out. The founder said that his CAC had landed around $45. Then Joel asked him the question that I'd now ask to every founder who is running agents anywhere in their growth stack. The question: “How much did you spend on AI to get there?” Fact of the matter is that Joel counts three components where most startups only count one. There is your paid media cost, there is your model cost, and there is your operating cost. Joel himself spends more on ads than he does on tokens, and he says that's deliberate. He runs a lot of open-source models, and he told me he's fine-tuned his own model on opted-in, anonymized data. He also runs a masking layer that sits between his ad platform data and his model provider, because Google's terms wouldn't let him pass that data to Anthropic in a form that Anthropic could read. Joel runs Synter now but before that he ran growth for Amp, the coding agent that Sourcegraph built. Since April he's written 7 million lines of code with agents, and he put roughly half of a $500,000 raise through live ad accounts to test and identify what breaks. I wanted to hear his learnings from these 5 months of testing, and he was generous with them.
What We Discussed
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Where To Find Joel HorwitzI asked Joel what's actually limiting his product adoption, and he pointed straight past the technology and at the org chart instead: "I think our limitation right now is not Synter. It's change management." Truth of matter is, I run into this limitation in nearly every engagement that I take. Most people won't make a structural change because they could lose their job over it, so they automate the reporting and leave the operating model exactly where it was. Joel flips that fear around, and - in my opinion - his version is the correct one: "I would be scared not to make those type of changes." If you're wiring agents into your own growth stack right now, the CAC recalculation, the secrets manager move, and the skill file scan are the three that I'd have you run this week. Each one costs you an afternoon, and together they're the difference between an agent that is measurably earning its place and one that is quietly inflating your numbers. Joel and I are picking this up again on September 21st while he's in London, and the full founder feature will follow from that.
All the best, Lillian Pierson Fractional CMO & GTM Engineer |
Real growth strategy from a startup CMO: The frameworks, interviews, & honest insights that 100k+ founders and operators actually use. The weekly newsletter by Lillian Pierson that cuts through the noise and gets straight to what works.