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CONVERGENCE

SaaS CAC is through the roof. Here’s why…


I've been sitting with a number for a while Reader...

The median B2B SaaS company is currently spending $2 to acquire $1 of new revenue. And according to the data, it's getting worse every year.

Most teams respond by increasing activity.

More campaigns, channels, and output… yet returns diminish.

Most of the time, the real constraint sits in the funnel architecture.

The most common issue I see across B2B tech companies is simple:

The funnel operates without system design.

That shows up in a few consistent ways:

  • MQL stages lack shared definition
  • Ownership across stages remains unclear
  • Handoffs happen without structure
  • Pipeline movement lacks visibility

The consequence of this is predictable:

  • Teams stay busy.
  • Dashboards fill up.
  • Pipeline quality and conversion remain unstable.
Did you know that, across industry, 80% of B2B leads never receive follow-up?

A clean, well-engineered funnel would easily solve that problem… By well-engineered I mean:

  • Defined MQL stages with shared agreement between marketing and sales
  • Assigned clear ownership at every stage transition
  • Implemented SLAs so every lead receives action
  • Tracked pipeline progression, not just lead volume

This shift alone drives meaningful improvement in conversion and predictability.

In this week’s blog post I broke this down further, along with three additional architecture fixes that directly impact growth performance.

If your pipeline needs stronger consistency and control, this will be useful.

All the best,

Lillian Pierson

Fractional CMO & GTM Engineer


CONVERGENCE

Real growth strategy from a startup CMO: The frameworks, interviews, & honest insights that 100k+ founders and operators actually use. The weekly newsletter by Lillian Pierson that cuts through the noise and gets straight to what works.

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